A: The fastest and best way to check this is to
check the buy currency page. It is known to us that other sites will often lead
you to believe they have stock on-hand only to order and be told it is unavailable
and you must wait hours or even days till they get it back in stock. We have taken
every precaution to make sure from the time you place a quantity in your cart till
the time we log in and deliver it to you that it is available. The only time this
is false is if our account was recently closed and we have not realized it yet but
this is very rare. As a matter of fact, we have successfully delivered 99.05% of
our orders on or before the scheduled delivery time*. Should your order ever fall
into the 0.95% category, we will never stall you or try trap you into the order;
we will ask you if you would mind waiting or we will refund you immediately. *As of 2007-02-23
A: It is a place you can track the details of your
order after it is placed. You will see a countdown timer to your scheduled delivery
time, any notes we have made on it, status of the order, as well as the name of
the representative that is taking care of your order. For instance you will see
when we are calling you to voice authorize the order, or see exactly when we start
logging in to the game, and ultimately when your order is delivered. No more waiting
and guessing when your order will be finished.
A: Hey! Leave Josh’s web development skills out
of this. Didn’t your mother ever teach that beauty is on the inside? Seriously though,
we feel that it is better to have great prices, even better customer support, and
fast delivery than to waste resources on a professionally designed website. You
came here to become a wealthier gamer and that is what we are here to do. We designed
our site to be easy to operate and get what you came for and we feel we have accomplished
this goal. If you still feel that we are lacking an important aspect of the buying
experience then please let us know about it. We have a Contact Us page that allows
you to send a email directly to the President and Vice president and we urge you
to make use of it.
A: Of course! MMO’s are our life. We love them so
much that we made a career out of it and it’s a requirement for employment to have
a year of MMO experience. However, there are some games that none of us have played
as there are more games that we have employees.
A: We have many, many years of combined experience
in the RMT market and we have NEVER heard of a customer’s account being closed for
buying currency from us OR any other site for that matter. We’re not saying that
it isn’t possible, it is against most games’ EULA to buy or sell in-game currency.
We are just saying that because we want to be honest but before you start freaking
out, re-read the first sentence of this answer. The players are what make the game
and the gaming companies know this so they don’t try to weed out the players, rather,
they try to stop it at its source which is primarily the farmers and sometimes even
our accounts. No, don’t feel bad, it happens and we have ways of dealing with it.
A: Absolutely not. It is a game, just like… say..
paintball is. If you are playing paintball with your friends and you have a more
expensive gun than them are you cheating? As an answer to your friends calling you
an addict you could tell them playing a MMO’s is your hobby and think about how
many hobbies there are that you have to spend money on (…like paintball for instance)?
We’re sure that explains our point of view clearly but for one more argument, what
if you have a full time job that seems like 2 full time jobs? You aren’t going to
want to spend your three hours of leisure time per night grinding for a week to
get a mid price necklace. Time is money, and if you have more money than time then
why not buy some (time that is). We sell time.. Write that down.
A: /blush We’re flattered you like us so much! However
we aren’t currently looking for anyone, but that’s not to say you can’t try. Sorry
to be cheesy but finding good employees is like finding love. It’s always better
when it finds you then when you look for it. So going with that, it can’t hurt to
at least try. Maybe you’re exactly what we didn’t know we needed. The best way to
get out attention is to go to the Contact Us page and tell us why you think it would
be a mistake for us to not hire you and maybe we’ll feel the same way.
A: Simply, because there is a lot of fraud in this
industry. Have you ever seen a PayPal phishing email in your box? If you haven’t
we wouldn’t be surprised if a study came out that said you were the only one in
the WORLD that hasn’t. The sad fact is a lot of people can’t tell the difference
from a legitimate email from a phishing attempt and in turn their account is compromised.
Honestly, these identity thieves are smart; they know there is nothing a company
can do to recover these type of intangible goods so we are a prime target. Don’t
worry though, we are very friendly and quick on the phone and being a U.S. based
company you won’t have to strain to understand us. Also, we only do this for first
time orders so all your future orders will go directly to the delivery queue. Remember,
we aren’t doing it to cover our own butt but the real owner of the PayPal account
appreciates it when we accurately call out the thief.
A: If in fact we misread you during the phone authorization
call we are sorry and please don’t take it personally. We have strict criteria for
passing the voice authorization part of the order and all decisions are final. There
is one way to override this decision and that usually includes making scans of personal
identification documents such as a drivers license and social security card. Obviously
you are probably concerned about giving these type of documents to us but we are
very careful with them. If you decided to do this, you will need to contact the
execs from the Contact Us page and they will tell you in more detail about what
documents are needed from you based on your location and/or order details and report
from the person that did the voice authorization. Then when you do send them, the
two executives will be the only member of the company to have access to these documents
and they will be destroyed* when evaluation is complete. *Files are shredded
using Gutmann Method certified software.
A: Sort of. The best thing you can do is do is go
to the Sell Currency page and find out how much you can get for what currency you
have. If you add this amount to your cart you have a negative balance. With that
negative balance you can go to the Buy Currency page and select a quantity close
in price. It will probably be hard to get a exact match and there isn’t anything
we have available to fix that. Consequently there will always be some amount that
either we will be paying you or you will need to pay us.
A: Our aim was to make it so that we will always
purchase any amount from you no matter what we already have in stock. The only reason
we don’t show some servers is because for one reason or another we are not able to receive stock on this
server. Anyways, the formula is based on the Gaussian Model, a bell curve as some
people know it. We will payout on the rate at the top of the curve until we have
the max on-hand we wish to carry at any time. After this point the rate we pay per
unit drops sharply for every unit after and will eventually bottom out at a minimum
price that we established. If your lost still, take this example, and it is purely
an example. For game A we set full stock being at 20 units, currently we have 15
units on-hand, max payout is $10 per unit, and minimum payout is $5 per unit. Now
let us say you want to sell 10 units, we will payout $10 per unit for the first
5 units, after that we may pay $9 for the 6th unit, $7.5 for the 7th unit $6 for the 8th unit and $5 for every unit from 9th on. Why do we go to all the trouble? Why not just stop accepting stock? Well, we want
you to feel that we are always here to help you out with some cash even if no other
site is buying. Even though we are overstocked we will risk carrying more if the
price goes down. But don’t think we’re just trying to bank off your need for money.
If we do buy stock cheaper than usual from you, we also sell it for cheaper than
usual because we want to unload. So in short, it’s a win-win for everyone.
A: The RMT market is a fast changing one. For instance we have seen many spikes
in the price of Guild Wars. By spike we mean price being $40 for 1000k one day then within
24 hours go up to $90. Seriously. So back to the question. We base our pre-order price on the
current trend in the game's buying price. If price is steadily rising then we will need to sell it for
more than the current price because it will cost us more the next time we buy it. However,
the price you pay for a pre-order is not final. Think of it more like a deposit. We will refund
you the difference once we acquire your stock if there is one. For an example lets go back to
Guild Wars again. We are selling 1000k for $40 and we offer pre-order for $50 for the same amount.
If the stock we pruchase allows us to sell 1000k at $40 on the site then we will
refund you $10 immediately and automatically without you asking for it. If on the other hand
the price we pay makes us sell it for $70 then we will not ask you for more money and we will
take the loss. One more example: Say you pay $100 for a preorder of 3 million gil, you receive a email
from us saying it is ready for delivery, and out of curiosity you check the site and we are now offering
3 million for instant delivery for $90. Don't freak out, we will be refunding you the $10 difference shortly.
So that explains it... Hopefully. If not please contact live chat.