A: The fastest and best way to check this is to check the buy currency page. It is known to us that other sites will often lead you to believe they have stock on-hand only to order and be told it is unavailable and you must wait hours or even days till they get it back in stock. We have taken every precaution to make sure from the time you place a quantity in your cart till the time we log in and deliver it to you that it is available. The only time this is false is if our account was recently closed and we have not realized it yet but this is very rare. As a matter of fact, we have successfully delivered 99.05% of our orders on or before the scheduled delivery time*. Should your order ever fall into the 0.95% category, we will never stall you or try trap you into the order; we will ask you if you would mind waiting or we will refund you immediately. *As of 2007-02-23

A: It is a place you can track the details of your order after it is placed. You will see a countdown timer to your scheduled delivery time, any notes we have made on it, status of the order, as well as the name of the representative that is taking care of your order. For instance you will see when we are calling you to voice authorize the order, or see exactly when we start logging in to the game, and ultimately when your order is delivered. No more waiting and guessing when your order will be finished.

A: Hey! Leave Josh’s web development skills out of this. Didn’t your mother ever teach that beauty is on the inside? Seriously though, we feel that it is better to have great prices, even better customer support, and fast delivery than to waste resources on a professionally designed website. You came here to become a wealthier gamer and that is what we are here to do. We designed our site to be easy to operate and get what you came for and we feel we have accomplished this goal. If you still feel that we are lacking an important aspect of the buying experience then please let us know about it. We have a Contact Us page that allows you to send a email directly to the President and Vice president and we urge you to make use of it.

A: Of course! MMO’s are our life. We love them so much that we made a career out of it and it’s a requirement for employment to have a year of MMO experience. However, there are some games that none of us have played as there are more games that we have employees.

A: We have many, many years of combined experience in the RMT market and we have NEVER heard of a customer’s account being closed for buying currency from us OR any other site for that matter. We’re not saying that it isn’t possible, it is against most games’ EULA to buy or sell in-game currency. We are just saying that because we want to be honest but before you start freaking out, re-read the first sentence of this answer. The players are what make the game and the gaming companies know this so they don’t try to weed out the players, rather, they try to stop it at its source which is primarily the farmers and sometimes even our accounts. No, don’t feel bad, it happens and we have ways of dealing with it.

A: Absolutely not. It is a game, just like… say.. paintball is. If you are playing paintball with your friends and you have a more expensive gun than them are you cheating? As an answer to your friends calling you an addict you could tell them playing a MMO’s is your hobby and think about how many hobbies there are that you have to spend money on (…like paintball for instance)? We’re sure that explains our point of view clearly but for one more argument, what if you have a full time job that seems like 2 full time jobs? You aren’t going to want to spend your three hours of leisure time per night grinding for a week to get a mid price necklace. Time is money, and if you have more money than time then why not buy some (time that is). We sell time.. Write that down.

A: /blush We’re flattered you like us so much! However we aren’t currently looking for anyone, but that’s not to say you can’t try. Sorry to be cheesy but finding good employees is like finding love. It’s always better when it finds you then when you look for it. So going with that, it can’t hurt to at least try. Maybe you’re exactly what we didn’t know we needed. The best way to get out attention is to go to the Contact Us page and tell us why you think it would be a mistake for us to not hire you and maybe we’ll feel the same way.

A: Simply, because there is a lot of fraud in this industry. Have you ever seen a PayPal phishing email in your box? If you haven’t we wouldn’t be surprised if a study came out that said you were the only one in the WORLD that hasn’t. The sad fact is a lot of people can’t tell the difference from a legitimate email from a phishing attempt and in turn their account is compromised. Honestly, these identity thieves are smart; they know there is nothing a company can do to recover these type of intangible goods so we are a prime target. Don’t worry though, we are very friendly and quick on the phone and being a U.S. based company you won’t have to strain to understand us. Also, we only do this for first time orders so all your future orders will go directly to the delivery queue. Remember, we aren’t doing it to cover our own butt but the real owner of the PayPal account appreciates it when we accurately call out the thief.

A: If in fact we misread you during the phone authorization call we are sorry and please don’t take it personally. We have strict criteria for passing the voice authorization part of the order and all decisions are final. There is one way to override this decision and that usually includes making scans of personal identification documents such as a drivers license and social security card. Obviously you are probably concerned about giving these type of documents to us but we are very careful with them. If you decided to do this, you will need to contact the execs from the Contact Us page and they will tell you in more detail about what documents are needed from you based on your location and/or order details and report from the person that did the voice authorization. Then when you do send them, the two executives will be the only member of the company to have access to these documents and they will be destroyed* when evaluation is complete. *Files are shredded using Gutmann Method certified software.

A: Sort of. The best thing you can do is do is go to the Sell Currency page and find out how much you can get for what currency you have. If you add this amount to your cart you have a negative balance. With that negative balance you can go to the Buy Currency page and select a quantity close in price. It will probably be hard to get a exact match and there isn’t anything we have available to fix that. Consequently there will always be some amount that either we will be paying you or you will need to pay us.

A: Our aim was to make it so that we will always purchase any amount from you no matter what we already have in stock. The only reason we don’t show some servers is because for one reason or another we are not able to receive stock on this server. Anyways, the formula is based on the Gaussian Model, a bell curve as some people know it. We will payout on the rate at the top of the curve until we have the max on-hand we wish to carry at any time. After this point the rate we pay per unit drops sharply for every unit after and will eventually bottom out at a minimum price that we established. If your lost still, take this example, and it is purely an example. For game A we set full stock being at 20 units, currently we have 15 units on-hand, max payout is $10 per unit, and minimum payout is $5 per unit. Now let us say you want to sell 10 units, we will payout $10 per unit for the first 5 units, after that we may pay $9 for the 6th unit, $7.5 for the 7th unit $6 for the 8th unit and $5 for every unit from 9th on. Why do we go to all the trouble? Why not just stop accepting stock? Well, we want you to feel that we are always here to help you out with some cash even if no other site is buying. Even though we are overstocked we will risk carrying more if the price goes down. But don’t think we’re just trying to bank off your need for money. If we do buy stock cheaper than usual from you, we also sell it for cheaper than usual because we want to unload. So in short, it’s a win-win for everyone.

A: The RMT market is a fast changing one. For instance we have seen many spikes in the price of Guild Wars. By spike we mean price being $40 for 1000k one day then within 24 hours go up to $90. Seriously. So back to the question. We base our pre-order price on the current trend in the game's buying price. If price is steadily rising then we will need to sell it for more than the current price because it will cost us more the next time we buy it. However, the price you pay for a pre-order is not final. Think of it more like a deposit. We will refund you the difference once we acquire your stock if there is one. For an example lets go back to Guild Wars again. We are selling 1000k for $40 and we offer pre-order for $50 for the same amount. If the stock we pruchase allows us to sell 1000k at $40 on the site then we will refund you $10 immediately and automatically without you asking for it. If on the other hand the price we pay makes us sell it for $70 then we will not ask you for more money and we will take the loss. One more example: Say you pay $100 for a preorder of 3 million gil, you receive a email from us saying it is ready for delivery, and out of curiosity you check the site and we are now offering 3 million for instant delivery for $90. Don't freak out, we will be refunding you the $10 difference shortly. So that explains it... Hopefully. If not please contact live chat.